Shipping & Delivery Policy

Last Updated: August 2026

Thank you for shopping with us. We are committed to providing a reliable and convenient delivery experience throughout the Kingdom of Saudi Arabia.

1. Delivery Coverage

We currently offer delivery across most regions and cities within the Kingdom of Saudi Arabia.

Delivery availability may vary depending on the product, destination, and courier service.

2. Order Processing

Orders are normally processed within 1–3 business days after the order has been successfully confirmed.

During weekends, public holidays, promotional campaigns, or periods of unusually high demand, order processing may take additional time.

Once your order has been shipped, you will receive the available tracking information through the contact details provided at checkout.

3. Delivery Time

Estimated delivery within Saudi Arabia is generally:

• Major cities: 3–7 business days

• Other areas: 5–10 business days

• Remote areas: Up to 10–15 business days

Delivery times are estimates and may vary depending on the destination, courier operations, weather conditions, public holidays, customs procedures, or other circumstances beyond our reasonable control.

The estimated delivery period applicable to your order will be communicated during the purchasing process where available.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is completed.

Any promotional free-shipping offer will be subject to the terms and conditions stated with that promotion.

5. Order Tracking

Where tracking is available, customers will receive a tracking number after their order has been dispatched.

Customers may use the tracking information provided to monitor the progress of their shipment.

Please allow some time for tracking information to become active after the shipment has been handed to the courier.

6. Delivery Attempts

The courier may attempt to contact the customer or deliver the package to the address provided at checkout.

Customers are responsible for providing accurate:

• Full name

• Mobile number

• Delivery address

• City

• District

• Building/street information

If an order cannot be delivered because incorrect or incomplete information was provided, the customer may be contacted to arrange another delivery attempt.

Additional delivery charges may apply where a second shipment is required because of incorrect information or repeated failed delivery attempts.

7. Delayed Deliveries

Although we work with our delivery partners to deliver orders within the estimated timeframe, unexpected delays may occur because of circumstances such as:

• Severe weather

• Public holidays

• Courier delays

• Incorrect or incomplete delivery information

• High order volumes

• Operational disruptions

• Other circumstances outside our reasonable control

If your order is significantly delayed, please contact our customer support team so we can assist you.

Under Saudi Arabia's E-Commerce Law, consumers may have the right to cancel a transaction when delivery is delayed beyond the applicable statutory period or agreed delivery date, subject to the applicable legal provisions.

8. Damaged Packages

If your package arrives visibly damaged, please contact our customer support team as soon as possible.

We may request photographs or other information regarding the package and product to help investigate the issue with the courier or fulfillment provider.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible with your order number and relevant details.

After reviewing the issue, we will work to provide an appropriate solution in accordance with our applicable return, refund, and consumer-rights policies.

10. Product Availability & Dropshipping Fulfillment

Some products may be fulfilled by third-party suppliers or international fulfillment partners.

As a result, delivery times may vary between products. If an order contains multiple products supplied from different fulfillment locations, the products may arrive in separate shipments.

Customers will not be charged additional shipping fees for separate shipments unless the applicable shipping charge was clearly disclosed before purchase.

11. Customs, Duties & Taxes

For products shipped from outside Saudi Arabia, delivery may be subject to applicable customs procedures, duties, taxes, or other government requirements.

Where applicable, such charges will be handled in accordance with the relevant laws and regulations.

Any applicable charges that are the customer's responsibility will be communicated where reasonably possible before or during the delivery process.

12. Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible.

Cancellation requests submitted before shipment will be reviewed and, where possible, processed before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible and the request may instead be handled under our applicable return/refund policy.

13. Delivery Address Changes

Customers should carefully verify their delivery address before completing an order.

If you need to change your address after placing an order, contact us immediately. We will attempt to update the address if the order has not yet been dispatched.

We cannot guarantee that address changes can be made after shipment.

14. Customer Support

If you have questions regarding your shipment, delivery status, or an order delay, please contact our customer support team through the contact details provided on our website.

When contacting us, please provide your order number, customer name, and registered mobile number so we can assist you more efficiently.

15. Compliance With Saudi E-Commerce Requirements

We aim to maintain transparent shipping and delivery practices and to provide customers with clear information regarding delivery arrangements and expected delivery periods.

This policy is intended to operate alongside our Return & Refund Policy, Privacy Policy, and Terms & Conditions, and does not limit any mandatory consumer rights provided under applicable laws and regulations of the Kingdom of Saudi Arabia.

Saudi Arabia's Ministry of Commerce identifies clear shipping/delivery information, delivery timing, customer communication, and written return/refund policies among important e-commerce compliance standards.

By placing an order through our website, you acknowledge and agree to the shipping and delivery terms described in this policy, subject to your rights under applicable Saudi laws and regulations.